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Delivery OptionsThe delivery options available to you are shown in the Checkout area under Delivery Method.
Based on your deliver address, these options may not all be available:
• Home Delivery - Free US standard delivery on all orders over $50 within 4 working days (*exceptions may apply)
• Standard delivery - 1 to 2 business days
• Other delivery method – 3 to 5 business days
• International delivery – 7 to 10 business days (not all countries are available)
Delivery times & charges
We deliver the majority of our orders within 5 working days* for FREE on orders over $50 (*exceptions apply, see table below).
• Deliveries are made Monday to Friday between 9am to 6pm, excluding Holidays.
• Multiple items may be delivered in more than one parcel and at different times.
Order tracking information
We will send you email updates through every stage of your order. In each email your current order's status will be shown. Each order status is explained in the table below. We deliver most parcels via our courier. You can track these parcels by clicking on the parcel reference link on your email. Once you have clicked on the link you will be directed to the courier website.
Dispatched Your order has been dispatched to the courier.
For heavy and large products your order is ready to be dispatched by our carrier. The carrier will contact you to arrange a suitable date for delivery.
For Collect from store orders you will receive a further order status update when your item(s) are ready to collect (see below for more information on collect from store statuses)
Unable to fulfill
payment reversal Your order has been canceled due to stock availability, no payment has been taken.
Unable to fulfil
Payment refunded Your order has been canceled due to stock availability. We have processed a refund to your payment card.
Return received Your return has been received. However, due to goods being addressed to the incorrect warehouse there may be a short delay in your refund being processes while the goods are being re-directed.
Order ready for collection Your order is ready for collection at your chosen store.
Please note: You must collect your order within 14 days of receiving your notification email.
Collected Your order has been collected.
Return in progress We are processing your return.
Return refund complete We have processed your return.
Please note: Some banks may take longer than others to process refunds.
Courier status information
Receipt at depot Your parcel has been received at the depot.
Processed at depot Your parcel has processed through the depot operation and is ready for onward despatch to the courier.
Out for delivery to courier Your parcel has left the depot for delivery to courier.
Courier to re-attempt The courier has attempted to deliver your parcel and will try again. You will receive a card to confirm delivery has been attempted.
Delivered to Your parcel has been delivered.
LUCETA offers to every Distributor and Member a 100% buy-back or refund of “Currently Marketable” goods or services sold, which can be exercised within a period of 30 days from the date of distribution/sale of such goods and/services to the Distributor/Customer. “Currently Marketable” product would mean goods and/or services, unused and marketable, which have not expired and which are not seasonal, discontinued or special promotion goods and/or services.
LUCETA also offers to its Distributor a 30 day Cooling–off period defined as the duration of time from the date when the Distributor entered into the Agreement with LUCETA – within which such Distributor may repudiate the Agreement without being subject to any penalty – and seek a refund for any goods or services purchased within such period upon return of such goods in a Currently Marketable condition.
B.1 Return Procedure
Every Distributor must comply with the following procedures when returning Products for a replacement, exchange, or refund.
B.1.1 Contact Customer Service by submitting a ticket through the Distributor’s Office or calling Customer Service at +1 (702) 861-0211 to obtain a Return Merchandise Authorization (RMA) number prior to returning the Product.
B.1.2 Pack and ship the Products to LUCETA. Proper shipping carton(s) and packing material are to be used and the best and most economical means of shipping is suggested. Any package received without the RMA clearly visible on the package exterior may be refused.
B.2 Retail Customer Returns
B.2.1. Guarantee. LUCETA requires its Distributors to offer a thirty (30) day, one hundred percent (100%) unconditional money back guarantee on the sale of Products to their Customers.
B.2.2. 7-Day Right of Cancellation. A Customer has the right to cancel the order without penalty within 7 days of the transaction.
B.2.3 Procedures for Refund. In addition to the requirements in B.1:
B.2.3.1 Submit to LUCETA a copy of the Retail Receipt used for the purchase and the Retail Customer’s notice of cancellation. It must be completed and the refund portion must be signed by the Retail Customer.
B.2.3.2 Return the Product to LUCETA within fifteen (15) days of receiving the Products from their Retail Customer.
B.2.4 Costs. LUCETA will pay the cost of shipping replacement Product(s) to the Distributor.
B.2.5 Compliance. LUCETA will not replace the Product to the Distributor for such retail sales by him/her if these policies are not followed.
B.3 Initial Order Returns
B.3.1 Guarantee. LUCETA offers an unconditional thirty (30) day money back guarantee for the initial Product order. If for any reason they are dissatisfied with any LUCETA Product, they may return the Product to LUCETA within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).
B.3.2 Procedures for Refund. In addition to the requirements in B.1:
B.3.2.1. The Distributor on whose account the sale was made must pay the shipping costs for returning the Product;
B.3.2.2 The Product must be received by LUCETA within ten (10) calendar days from the date the RMA is issued.
B.3.3 Orders made after thirty (30) days are subject to B.4.2 and B.4.3.
B.4. Resignation Returns and Refunds
When terminating the Agreement, a Distributor may return Currently Marketable Product for a refund if purchased within thirty (30) days prior to the request for refund.
B.4.1. “Currently Marketable” means that the Products to be returned are in a resalable condition. Additionally, excluded from Currently Marketable Products are those Products whose commercially reasonable shelf life period has passed as well as Products for which LUCETA disclosed prior to purchase as being seasonal, discontinued, or special promotion Products and not subject to the repurchase obligation.
B.4.2 Restocking Fee. A ten percent (10%) restocking fee shall be charged for authorized returns. The refund amount shall be ninety percent (90%) of the original net purchase price.
B.4.3 Shipping Costs. The Distributor shall assume the costs of returning the Products to LUCETA. The shipping and handling charges incurred by the Distributor when the Products were purchased will not be refunded.
B.4.4 Non-Compliance. In the event that the returned Products do not meet the conditions for return, such merchandise will be held for up to thirty (30) days, during which time the Distributor should comply with the return procedures in order to receive the refund. If after the thirty (30) days the conditions have not been met or a return has not been requested, LUCETA may destroy such inventory without further compensation to that Distributor.
B.5.1 Refund to Same Source. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used to place the order, the reimbursement will be issued back to that same card. If the payment was made by check, the refund will be issued in the form of a check.
B.5.2 Right to Withhold. LUCETA may also withhold from future commission payments to the upline any Commissions paid on the returned Products.
B.6 Refusal of Delivery
Should a Distributor refuse delivery of a LUCETA shipment that is the Distributor’s first order, LUCETA will follow its one hundred percent (100%) guarantee policy in section B.3.1. For all other orders from Distributors, LUCETA will treat the refusal as a Resignation Return per section B.5 above.
EXCEPT AS EXPRESSLY STATED ON THE PRODUCT LABELING, LUCETA MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, NON-INFRINGEMENT OR ANY OTHER WARRANTY ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING CONCERNING ANY PRODUCT OR SERVICE PURCHASED FROM OR THROUGH LUCETA. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES OF LUCETA ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” LUCETA DOES NOT WARRANT THAT ITS PRODUCTS OR SERVICES WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE SYSTEMS OR THAT ON-LINE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. LUCETA DOES NOT WARRANT THAT ANY WEBSITE OPERATED, SPONSORED OR HOSTED BY LUCETA OR ANY OF ITS AFFILIATES WILL BE UNINTERRUPTED OR FREE FROM ERROR. LUCETA IS NOT RESPONSIBLE FOR INTERRUPTED, INACCESSIBLE OR UNAVAILABLE NETWORKS, SERVER, SATELLITES AND/OR SERVICE PROVIDERS; OR FOR MISCOMMUNICATIONS, FAILED, JUMBLED, SCRAMBLED, DELAYED OR MISDIRECTED COMPUTER, TELEPHONE OR CABLE TRANSMISSIONS; OR FOR ANY TECHNICAL MALFUNCTIONS, FAILURES OR DIFFICULTIES.
These statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.